| DISCOUNT POLICIES
Our pricing policy is to discount 10% to all customers
on merchandise that we purchase at distributor pricing. This excludes
specialty and limited run items that we must purchase through third
parties (lines such as Alclad, Automobilia, MEK, MFO, Narwag,
RMM, and Elsken to name a few).
All orders over $250.00 include free shipping to anywhere in the USA.
SALES TAX
We must collect Wyoming sales tax for shipments to any Wyoming address
(or any order picked up at our store). Our shopping cart automatically adds 5% sales tax
to your order if this applies to you.
ADVANCED RESERVE ORDERS
Advanced Reserve items
are NOT treated
as back-ordered items. Advanced Reserve items will be shipped at our
usual rates, as each item becomes available. If two or more items are
expected to arrive within a short time of each other, we will combine
them into one shipment to save you some shipping and handling fees.
If your order includes some in-stock items and some 'advanced reserve'
items, we cannot hold the in-stock items while we wait for the manufacturer
to get around to producing the new items. We will ship what is available
and process the advanced reserve items as a separate order. Please note
that once you place an Advanced Reserve order that it becomes a firm
order for immediate shipment once the products
arrive in our warehouse. All Advanced Reserve items take priority in
shipping when we get new items in stock
SPECIAL ORDERS & MERCHANDISE "HOLDS"
We are happy to order any special items you need. Prices
are the current Walthers price (sometimes less!) less 10%. Special orders
take 2-4 weeks. We will also hold items for you, BUT they will be sold
to others if not paid for within 30 days.
PAYMENT
Cashier's Checks, Certified Checks and Money Orders
- Your order is shipped promptly!
Visa & MasterCard Orders - Be sure
to include your card number, expiration date, and name exactly
as it appears on your credit card. We must have the billing address
for your credit card. This is the address where you receive your bill!
It is not the address of your bank! We are required to input your address
and zip code into the Visa/MasterCard system.
Personal Checks - We accept them! Checks
over $50 may cause your order to be held subject to the check clearing
rules of our bank. A "BAD CHECK" will be prosecuted to the
full extent of Wyoming law.
We do not ship COD.
Foreign & Canadian orders must be paid for in US Funds.
Visa or MasterCard works well (or some form of International Draft).
WARRANTIES
Most manufacturers will honor any claims for missing or
damaged parts, even if you are the bozo that lost or damaged them. This
information is usually found in their instruction sheet. If you are
unsuccessful, please contact Truck Stop Models and we will intervene
on your behalf. Built-up models may be returned if unaltered and/or
undamaged.
PROBLEMS
While we do our best to avoid them, should you encounter
a problem with your shipment, we will do everything we can to resolve
it in a timely manner. If you need us, please contact us by mail, fax
or e-mail to resolve any problems. If it is of an urgent nature, fax us
at (307) 587 – 6315 or e-mail us.
BACKORDERS
We handle many product lines that are made by 1-person
manufacturers and/or come from faraway places. Thus, we recommend you
allow us to hold backorders. If you do not want backorders, please note
"No Backorders" box on the comments section of order form. |
